Increase the compliments, decrease the put downs

Increase the compliments, decrease the put downs

On a regular basis, I hear employees make comments such as “I really wish my boss would give me feedback that was nice for a change.” Or “I only ever get told off.” These kinds of comments have a major impact on the ability for your people to shine and achieve the...
Dealing with your People’s Emotions

Dealing with your People’s Emotions

Recently a client called me as they had a team member in tears in their office, and they were at a loss as to how handle it. The client asked me “Leigh, you deal with these type of feelings, can’t you handle this?”. My reply was simple “I can, but it’s best you deal...
The Glue For Your Team: Rapport

The Glue For Your Team: Rapport

We all have that one person that we struggle to connect with – whether it’s a client, a team member or even a boss – that we just cannot quite get on with. For myself, last year, I found that I just wasn’t getting on with an important client, a key decision maker who...
Keeping Your Good People

Keeping Your Good People

Recently I met with a client, and I could sense that something was on their mind. When I asked them, their reply was “the usual Leigh – I just can’t keep my good people. I’m over it!” Sadly, this is not the first time I have heard this as this issue has increased in...