Recently a client called me as they had a team member in tears in their office, and they were at a loss as to how handle it. The client asked me “Leigh, you deal with these type of feelings, can’t you handle this?”. My reply was simple “I can, but it’s best you deal...

We all have that one person that we struggle to connect with – whether it’s a client, a team member or even a boss – that we just cannot quite get on with. For myself, last year, I found that I just wasn’t getting on with an important client, a key decision maker who...

Recently I met with a client, and I could sense that something was on their mind. When I asked them, their reply was “the usual Leigh – I just can’t keep my good people. I’m over it!” Sadly, this is not the first time I have heard this as this issue has increased in...

Within the last few weeks, all of us have had our world turned upside down once again thanks to Covid-19 and its new side-kick, Delta. For many running small to medium sized businesses, stress levels have risen dramatically, alongside challenges that now feel...

I am often asked, so what do you HR lot actually do? Don’t you just hire and fire people? Sometimes these questions come with a roll of the eyes, as the person asking the question has memories of when HR was known as Personnel – the ones in charge of creating...

Recently I had a conversation with a good friend who works as a middle manager. He looked exhausted and said that he was “over people”, in particular managing his staff. He added that this role was long hours and for him, he feels that it is a thankless task. He’s...

When’s the last time you asked your people, “How’s work going?” How did they respond? Maybe some responded with “yep, sweet as boss!”, leading you to think that you’re all on track and things are going well. For others, their people might respond with a “flat out...

Ever heard of a guy called Disengaged Doug? When he first began working for a local plumbing company, he blew his bosses away. He was on time, worked hard and had an amazing skill set to match. Yet over time, something changed. He started turning up late, and often...

  What if I said that for 30 minutes once a fortnight you could have employees that are more engaged and stay on track with what that they should be doing. Plus you would have better trusted communication between your workers and yourself. A regular one to one...

The Covid 19 pandemic has created a level of pressure on employers and employees like never seen before. Business owners are having to consider decisions that threaten what they have spent years pouring their heart and soul into. Workers are suddenly finding...